FAQ
CALIFORNIA OFFICE
TEL: (530) 828 - 6248 (24hrs)
FAX: (916) 419 - 8775
tenderhearts_sac1@sbcglobal.net
www.tenderheartshomecare.com
FLORIDA OFFICE
TEL: (954) 534 - 6513 (24hrs)
(954) 881 - 4418
(954) 971 - 3718 (fax)
tenderhearts_sac1@sbcglobal.net
www.tenderheartshomecare.com
Can I call Tender Hearts Home Care Agency 24 Hours a day?
Yes you can, any hour.
Are Prices Negotiable?
Yes, they are
What are Your Home Care Rates?
Our rates are based upon the length of visit and the specific needs of each client. To get a specific quote or to
schedule a free no obligation assessment, please contact us.
How Does Live In Care Work?
Depending on the length of a live in, TenderHearts at will usually provide 1 additional caregiver during the
week for a day off. Live -ins can be a wonderful alternative to a facility.
How do I know my caregiver will be trustworthy?
You can enjoy peace of mind knowing that all of our caregivers are rigorously screened for honesty and
integrity. We only hire the most responsible and qualified caregivers who have a minimum of two years of
verifiable experience and references. Furthermore, we conduct thorough background checks. Our caregivers
are also fully bonded and insured.
Will the same caregiver come each day/shift?
Our goal is to establish a long-term match between client and caregiver, and to keep the same caregiver with
a client as long as the client is satisfied. We call this “Continuity of Care”. This is based upon our experience
that developing a strong rapport and trust with your caregiver is a vital component to a successful home care
experience. In short, we want to avoid the “revolving door” of caregivers.
Do you accept long term care insurance?
Yes. Long term care insurance covers most home care expenses, up to your policy’s daily limits. However,
Medicare, Medicaid or other health insurance plans do not cover home care, since our duties are non-
medical.
Does live in care mean the caregiver moves into the home?
No. Live-in does not mean move-in. Each caregiver only brings a small bag for his or her daily needs.
How quickly can services be provided?
Generally services can be provided the same day. We are very responsive to your needs!
Can I change the schedule if I have appointments or days off?
Changes are easily accomplished with as little as 48 Hours notice. Our philosophy is to make the schedule
work for the family. You come first. Your needs, your requests, your schedule. We will do everything
possible to make sure the schedule you want is the schedule you get.
